Food & Beverage Service

Generic Competencies (Total: 60 hours)

• Apply Occupational Safety & Health (OSH) Practices: Identify, control, and report hazards; use PPE; follow emergency procedures; maintain workplace safety.
• Receive and Respond to Workplace Instructions: Interpret verbal/written instructions; read workplace documents; participate effectively in briefings and meetings.
• Work in a Team Environment: Understand team goals; communicate and collaborate; resolve problems collectively.
• Manage Personal & Professional Development: Recognize development needs; set and meet growth priorities; pursue continuous learning.
• Sector-Specific Competencies (45 hours)

• Work in the Tourism & Hospitality Sector: Identify roles and responsibilities; collaborate effectively within the industry.
• Follow Workplace Hygiene Procedures: Maintain personal hygiene and grooming; prevent hygiene risks.
• Provide Effective Guest Service: Greet guests; understand their needs; perform services; manage inquiries and complaints via phone or online.

Occupation-Specific/Core Competencies (255 hours)

• Apply Food Safety Procedures (20 hrs): Understand food safety policies, critical control points (CCPs), proper storage, and keep a clean environment.
• Perform Opening & Closing Activities (30 hrs): Prepare tools, equipment, and dining area; conduct mise-en-place; perform closing tasks like cleaning, inventory, locking down.
• Apply Product Knowledge (50 hrs): Know different menu types and ingredients; recognize allergens; describe dishes; recommend items; practice suggestive selling.
• Prepare Table for Service (40 hrs): Select and arrange cutlery, crockery, tableware appropriately for service.
• Provide In-Room Dining (35 hrs): Take in-room orders, set trays/trolleys, deliver meals and beverages, clear service items.
• Provide Food & Beverage Service (80 hrs): Welcome guests, take/process orders, serve food and drinks, handle payments, and close the dining area properly.