🎓 Hotel Porter / Bellboy & Guest Service Assistant

Guest Reception & Greeting: Welcoming guests politely, offering assistance upon arrival.
Luggage Handling: Safe and efficient transport of guest baggage to/from rooms.
Room Orientation: Briefly explaining room features and hotel facilities.
Guest Service Assistance: Responding to guest requests, providing directions, arranging taxis or transport.
Communication Skills: Basic English and customer service etiquette.
Safety & Security: Ensuring guest belongings are handled securely.
Coordination: Working closely with front desk, housekeeping, and concierge teams.

Career Outcome:
After training, candidates can work as Porters, Bellboys, or Guest Service Assistants in hotels, resorts, cruise ships, and service apartments—often an entry-level but important role for moving into broader hospitality careers.

কোর্স মডিউলসমূহ

মডিউল 1: Introduction to Hospitality Industry

4 সপ্তাহ

মডিউল 2: Porter/Bellboy Responsibilities

4 সপ্তাহ

মডিউল 3: Customer Service & Communication

4 সপ্তাহ

মডিউল 4: Safety, Security & Hygiene

4 সপ্তাহ

মডিউল 5: Basic English for Hotel Staff

4 সপ্তাহ

মডিউল 6: Practical Training

4 সপ্তাহ

🎓 Hotel Porter / Bellboy & Guest Service Assistant Course

⏳ Duration:

3 to 6 Months (Short-Term Professional Training)

✅ Eligibility:

Minimum education: Class 8 or Class 10 pass
Good communication and grooming
Willingness to work in hospitality environment
Basic English understanding preferred

📘 Course Syllabus Overview

1. Introduction to Hospitality Industry

Overview of the hotel industry
Types of hotels and star ratings
Hotel departments and porter’s role
Chain of command and etiquette

2. Porter/Bellboy Responsibilities

Guest luggage handling
Room escorting and guiding guests
Delivering messages and packages
Assisting elderly or disabled guests
Supporting housekeeping and reception

3. Customer Service & Communication

Guest greetings and interaction
Professional body language and tone
Handling guest complaints politely
Telephone and intercom usage
Dealing with international guests

4. Safety, Security & Hygiene

Luggage safety and loss prevention
Hotel security procedures
Fire evacuation protocols
Personal hygiene and grooming standards
Luggage lift and trolley handling safety

5. Basic English for Hotel Staff

Useful phrases and greetings
Hotel vocabulary (luggage, room, reception)
Taking guest requests and messages
Directions and location words

6. Practical Training

Real-life simulation in hotel/lab
Mock check-in and guest escort
Uniform practice and grooming check
Final assessment and viva

🎓 Hotel Porter / Bellboy & Guest Service Assistant

🎓 Hotel Porter / Bellboy & Guest Service Assistant

কোর্স মডিউলসমূহ

Bangladesh Technical Training & Development Center

Alpha Medical Technology Institute

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